Online reporting is done at https://arcclient.ivrnet.com and by telephone at 1-866-232-0214 (toll free). Reporting can be done 24 hours a day, seven days a week.

Your file number can be found on your health benefits card. If you forget your PIN or file number, an Agent will be pleased to assist you when you call 1-866-232-0214 or 1-877-644-9992.

It is important that your PIN number remain confidential. If your PIN comes into someone else’s possession, please contact 1-866-232-0214, or your local Alberta Supports Centre to get a new one.

If you are reporting on the web, click the "Previous" button to go back to a prior question and make changes. If reporting on the automated phone system and you make a mistake, you will need to hang up and call back before accepting the Declaration. If you have accepted the Declaration on either the web or phone reporting, you will need to call 1-866-232-0214 to have your report reset, in order to re-report.

When using the web system you can use the online help feature, or you can call 1-866-232-0214 to speak with an Agent. While reporting by telephone you can hit ‘0’ to speak with an Agent.

If you experience any changes in your personal or financial situation, questions about your eligibility, or want to discuss your employment plan, you are encouraged to contact a worker.

Payments are usually deposited on the first day of the month. When the first of the month is a holiday or weekend, benefits will be paid on the last business day of the previous month. You can call the payment information line at 780-427-6942 or toll-free outside of Edmonton, 310-0000 then enter 780-427-6942

Your paper Client Reporting Card will still come attached to your Health Benefits Card but there is no need to submit it to your worker.

There is a hold on your monthly benefits that can only be resolved by contacting your designated Income Support Contact Centre listed above. You can still complete your monthly report; however, you will not receive your benefits without speaking to a worker.

The department has received returned mail from the address on file, and you will not be able to report without entering a residence or mailing address. If you have not moved, you can enter the address that is on file; however, you will need to contact your designated Income Support Contact Centre for benefits to be released.

When reporting your address change, if your mailing address has changed but your physical address remains the same, you will select ‘mailing’, if your physical address has changed but your mailing address remains the same, you will select ‘physical’, if your physical and mailing address have both changed, you will select ‘both’.

ALL income has to be reported. Income can include, but is not limited to, employment earnings, gifts, lottery winnings, income tax refund, insurance money, child support, WCB payments, pensions, student funding, First Nations band payments, rental or boarder income.

All above listed incomes are exempt sources of income and do not need to be reported.

Your employment earnings received between the first and the last day of the month must be reported; this includes tips, deductions for advances, uniforms, charges, meals and garnishees. Please wait until you receive your last pay during the month to report your earnings.

Unless you are asked for them, you are not required to submit your pay stub. However, you are required to keep them as you may be required to provide documentation as part of an audit.

Self-employment is considered by the Government of Alberta to be a situation in which an individual works and earns an income independently of an employer that pays a salary or wage.

You will report your net pay (after deductions). However, if your employer makes deductions that are not required as a condition of your employment, for example meals or purchases at your place of employment, they must be included in your earnings report (see the example below).

These are monies earned from home based businesses or contract work. For reporting purposes, your net earnings are calculated by taking your overall gross earnings and subtracting the cost of any of the following allowable deductions related to the maintenance of the business: taxes, license fees, utilities, interest on related business loans, advertising, legal fees, accounting costs and the cost of materials essential to the maintenance of the business. For a list of allowable deductions, please search 'self-employment' in the Income and Employment Supports policy manual at https://manuals.alberta.ca/income-and-employment-supports-policy-manual