What is the telephone number and website address for my monthly report?
Online reporting is done at https://arcclient.ivrnet.com and by telephone at 1-866-232-0214 (toll free).
Reporting can be done 24 hours a day, seven days a week.

What if I forget my Personal Identification Number (PIN) or file number?
Your file number can be found on your health benefits card. If you forget your PIN or file number, an Agent will be pleased
to assist you when you call 1-866-232-0214 or 1-877-644-9992.

What if other people find out my PIN number?
It is important that your PIN number remain confidential. If your PIN comes into someone else’s possession
please contact 1-866-232-0214, or your local Alberta Supports Centre to get a new one.

What if I make a mistake while answering the questions?
You are able to re-enter your information on the system. If the system does not allow you to re-enter your information,
contact 1-866-232-0214

How can I get help if I am having difficulties completing my report by telephone or online?
When using the web system you can use the online help feature, or you can call 1-866-232-0214 to speak with an Agent.
While reporting by telephone you can hit ‘0’ to speak with an Agent

Will I ever need to contact my Worker?
If you experience any changes in your personal or financial situation, questions about your eligibility, or want to discuss your employment plan, you are encouraged to contact your worker.

How do I know if my benefit payment is coming?
Payments are usually deposited on the first day of the month. When the first of the month is a holiday or weekend, benefits will be paid on the last business day of the previous month. You can call the payment information line at 780-427-6942 or toll-free outside of Edmonton 310-0000 then enter 780-427-6942

If completing my report by telephone or online, do I need to send in my paper Client Reporting Card?
Your paper Client Reporting Card will still come attached to your Health Benefits Card but there is no need to submit it to your worker.

What type of income needs to be reported?
ALL income has to be reported. Income can include, but is not limited to, employment earnings, gifts, lottery winnings, income tax refund, insurance money, child support, WCB payments, pensions, First Nations band payments, rental or boarder income.

Will I need to declare my income tax refund, Canada Child Tax benefit, Universal Child Care benefit and GST
Canada Child Tax Benefit, Universal Child Care benefit and GST are exempt sources of income and do not need to be reported.

If I am working when do I report my earnings?
Your employment earnings received between the first and the last day of the month must be reported; this includes tips, deductions for advances, uniforms, charges, meals and garnishees. Please wait until you receive your last pay during the month to report your earnings.

What do I do with my pay stub(s)?
Unless you are asked for them, you are not required to submit your pay stub. However, you are required to keep them as you may be required to provide documentation as part of an audit.

What is considered self-employment?
Self-employment is considered by the Government of Alberta to be a situation in which an individual works and earns an income independently of an employer that pays a salary or wage.

Do I need to report my gross pay (before deductions) or net pay (or after deductions)?
You will report your net pay (after deductions). However, if your employer makes deductions that are not required as a condition of your employment, for example meals or purchases at your place of employment, they must be included in your earnings report (see the example below).



What are allowable deductions if I am self-employed?
These are monies earned from home based businesses or contract work. For reporting purposes, your net earnings are calculated by taking your overall gross earnings and subtracting the cost of any of the following allowable deductions related to the maintenance of the business: taxes, license fees, utilities, interest on related business loans, advertising, legal fees, accounting costs and the cost of materials essential to the maintenance of the business. For a list of allowable deductions, please search 'self-employment' in the Income and Employment Supports policy manual at https://manuals.alberta.ca/income-and-employment-supports-policy-manual